We are pleased to announce that CHECK Hotline, the new remote technical support service from Concetti, is now live. CHECK replaces our previous Hotline system, offering improved efficiency, security, and flexibility. Find out what you need to do to access the service.
Important: Token Required for Access
To ensure secure and personalised support, all customers now need a recognition token to access the CHECK Hotline - Remote Tecnical Support.
If you have not yet obtained your token, please contact us at
Our team will reach out within 2 hours to provide your token and help you connect!
What’s New with CHECK
Remote diagnostics, secure system access, online support with our experts, 7 days a week.
- New remote support hours (UTC +1):
Mon – Fri: 06:00 – 22:00
Sat – Sun: 08:00 – 12:30 | 14:00 – 17:30
(Closed on Easter, Easter Monday, December 8, December 25–26, January 1 and 6) - Secure and Personalized Access
- Access now requires a recognition token for added security
- Flexible Pricing Options:
With the newly upgraded CHECK service, you gain priority access to our expert technicians anytime. To support this enhanced service, a subscription is now required.
- Fixed-Price: priority access, flat rate, annual coverage
- On-Demand: pay per use, hourly rate
Still Free for Systems Under Warranty
If you have at least one Concetti system under warranty, you will continue to receive free remote assistance for all systems at that site until the warranty expires.
How to Get Started
To request your token or learn more about CHECK — including plans, pricing, and features — please contact
We are here to ensure a smooth transition and uninterrupted support. Thank you for your cooperation!